British Airways cabin crew interview guide

How British Airways recruits cabin crew: the online assessment, assessment centre, pre-employment checks and training.

Updated 3 October 20261 source2 min read

Timeline12–16 weeksApplication to offer

Assessment centreGroup + 1:1Exercises and an interview

History check5 yearsEvery employer and gap

TrainingNew EntrantIncluding a wet drill

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The process

As British Airways describes it for cabin crew. It typically takes 12 to 16 weeks.¹

Application
Including questions on why you want to join British Airways.
Online assessment
Questions that show how you'd respond in different situations.
Assessment centre
Group and individual exercises, and an interview.
Offer and checks
A criminal record check, a full five-year employment history check, a medical, a uniform fitting and substance testing.
Training
Cabin Crew New Entrant Training, including a mandatory wet drill.

Motivation. A clear reason for wanting to fly with BA.
Good judgement. How you respond in real situations.
Safety first. BA calls pre-employment checks an essential part of your route on board.¹

Based on what British Airways says it assesses.

Why British Airways, and why cabin crew?

Tell me about a time you turned an unhappy customer around.

What would you do if a passenger refused to follow a safety instruction?

Tell me about a time you worked in a team with people you'd just met.

Gather your five-year history now. Every employer, with dates, and an explanation for any gaps.
Show you work well in a group. Include others in group exercises, don't dominate them.
Prepare customer stories with clear outcomes.
Ask about adjustments if you need them. BA is a Disability Confident employer.¹

Typically 12 to 16 weeks.

Group and individual exercises, and an interview.

A criminal record check, a five-year employment history check, a medical, a uniform fitting and substance testing.¹

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